Dr. Vandana Speaks

(2 votes, average: 4.00 out of 5)

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I have been always fond of pizzas J.. Back in Amritsar, it was my gang’s favorite hangout place.

When I came to Delhi in 2007, my visits to pizza huts reduced. The main reasons was lack of company J

No friend that I made here in Delhi is fond of Pizza L

However, sometimes my roommate and I order Pizza when we don’t feel like cooking.

Yesterday was one of those days. We ordered a Pizza which had not been delivered even 50 minutes after the order had been placed. The pizza hut people told us that it was due to some technical fault.

After an hour when we finally got our pizza at 11pm it was all cold!!!! They didn’t even bother to reheat it forget preparing again!!!! Somehow we didn’t feel like calling and yelling at them. But when we opened our portion of garlic bread, I couldn’t resist but call pizza hut people and tell them how disgusted I was feeling. I did exactly the same. That poor guy on the other side offered even to  deliver again. But we had already had our pizza.

Then something unexpected happened. The pizza hut manager called us up to apologize. This call was totally unexpected and after few moments my roommate and I started having fun J

The manager offered to deliver pizza right then. But we declined his offer. He then gave us his personal number and told us to give him a call whenever we feel like eating pizza. I asked him if he was giving us this pizza for free . The response was ofcourse mam!!!!!

Then he offered us to deliver free icecreams and asked us which flavor would we like to have. Like two kids having fun we told him we wanted both the flavors they were offering!!!!

The most unexpected was still to come!!!! The manager himself came to deliver the icecreams at 11:15pm at night!!!! And he had two portions of each flavor for us!!!! I was both surprised and humiliated at this effort to make up for their mistake.

No I am not going to ask for a free pizza now!!!! But what they did was worth praising. This is what we called Customer Relationship Management. And it definitely left some sweet funny memories with us. And am sure the same as for them too

I hope our other organizations take some lesson form these guys… their effort was worth it!!!! And am now planning to place my next order soon!!!!! J

Three cheers to pizza hut!!!!!